In-Country Training
For international leaders, as soon as you enter the country and for all leaders during the training phase of leader preparation, your primary point of contact will be the leader training facilitator. If you have any questions or concerns during this period, please contact:
“Insert Name Here” – +679 9984345
If unable to reach the primary leader training facilitator, please contact our Mobility Manager, Danny:
Danny: +679 744 9676
NB: The Leader Training Facilitator must not be contacted once your Leader briefing has taken place.
During the Project – Project Coordinator
From the moment you have your Leader briefing, your Project Coordinator becomes your primary contact in all situations and scenarios. This continues until your holiday period post-project.
For your general awarenss, here is a visualisation of the communication structures amongst our entire staff team in Fiji:
Who is your Project Coordinator and how do you interact with them?
Within Fiji, Think Pacific has Project Coordinators to support leaders in all aspects during their project delivery projects. They shall be central to your personal and professional development, and are your direct point of contact and management throughout your time on project.
Pastoral Care: To ensure they can provide Leaders with the level of pastoral care that we believe vital for your personal development and support in the role, it is vital that you are open and honest with the Project Managers, and share any problems or challenges that you may be feeling or facing.
NB: Whilst the Project Coordinators shall always aim to empower and motivate, ultimately they are overseeing the project delivery, including Leader and Volunteer safety, experience and impact.
Some key areas of their Project Coordinator role, for you as a leader, are:
- Leader Briefing: Your Project Coordinator will deliver the leader briefing to you (prior to your leadership unit travelling to Nadi), providing all details of the project and your resources.
- Team Briefings: Your Project Coordinator shall attend the team briefing, offering guidance and assistance to the volunteer team, and the leader team also.
- Key Point of Contact – Project Phase: The Project Coordinators shall contact the Leader Unit as standard every Monday, Wednesday and Friday to check in, and provide key support and assistance across core elements including volunteer healthcare, the aims and initiatives, team dynamics and the community. To ensure they are effective in their role, it is vital Leaders discuss key points to discuss with the Project Coordinator prior to any discussion. This involves a clear update via Whatsapp and a call (with one leader, alternating each check in day). The update is key, but also allows PCs to discuss issues, ask questions and have 1 to 1 opportunities to speak with each leader which is non-negotiable.
NB: The Project Coordinators are the link to the Think Pacific Management Team in both Fiji and the UK, and it is therefore vital that they are consistently and effectively updated by the Leaders so that TP is fully informed as required.
- Project Visits: During your time on project your Field Project Coordinator shall visit the team and community, offering assistance and guidance when needed, whilst also providing an opportunity for feedback from the leadership team, and regular review of performance.
- Mid Project Host Family Meeting & Team Meeting: During their project visit the Field Project Coordinator’s shall meet with the host families, and with the volunteer team, to gain feedback from them on the delivery of the project, and to highlight any strengths or weaknesses for discussion with the Leadership unit to improve the experience and impact for all. NB: The Team and Host Families shall also have the opportunity to provide anonymous feedback or comment, to provide a means of raising issues that may be sensitive within the homes or team dynamic.
- Leader Debrief: Your Project Coordinator shall facilitate each leader debrief following the completion of the project.
- Discipline: The Project Coordinator’s can also act on behalf of Think Pacific in administering written warnings to volunteers (verbal warnings can be given by the leader team itself), and, where necessary, the removal of volunteers from a given project for misconduct. The Project Coordinators are also a point of reference for the disciplining of leaders themselves when appropriate.
- Grievance Procedure: If you would like to raise a grievance at any time during your employment with Think Pacific, the Project Coordinator offers your primary point of contact, as per the contract and code of conduct guidelines.